The following Terms and Conditions apply to access and to use the www.mancakroselj.com website, including access to all products and services available through this website (collectively, the “Services”). By using the service, you agree to all terms and conditions that may be updated. By using the service, you also confirm that you are aware of all the latest terms of business and regularly review the terms and conditions page.

Users are allowed to access the website only as short-term visitors to the website. We reserve the right to withdraw or change the service or product without prior notice. We are not responsible for any access to the content or unavailability of the website for any reason. We also do not bear any responsibility if for any reason this website is not available at any time. Access to some or all of the content may be restricted from time to time.

This website also contains links to other websites not operated by Manca Krošelj s.p. (“linked sites”). Manca Krošelj s.p. also has no control over the linked websites and assumes no responsibility for them or for any loss or damage that may result from their use. The use of linked sites is strictly limited to the terms and conditions of use of the linked site.


Manca Krošelj s.p.
Šišenska cesta 9
1000 Ljubljana
SI – Slovenija



041 937 381


By placing an order to purchase the product, you agree to the following terms:
All orders are subject to product availability and confirmed order prices. Shipping times may vary depending on the availability of the ordered product and delivery times. We are not responsible for any delays in delivery time, including postal delays or other delays. Purchases can be made by persons over 18 years of age. When placing an order, fill in your information, which you agree to be accurate and true.


The submitted online order is considered to confirm the order and purchase of the goods, where you also accept these terms and conditions at the same time as placing the order. We protect and process your data in accordance with applicable law.


All prices are in EUR. When buying, the prices are valid at the time of order confirmation. The prices listed on the website do not include postage costs. Shipping costs are charged extra; additional costs are clearly shown and are included in the “total cost” when placing the online order.

We strive to ensure that all information and descriptions that appear on this website are accurate. If we discover an error in the order process or in the price of your order, we will notify you as soon as possible and offer you the option to repurchase or cancel the order. If we are unable to contact you, we will treat your order as canceled. If such an order has been paid for in advance and you would like to cancel it later, you are entitled to a full refund with deducted bank transfer costs.

We reserve the right not to fulfill orders that did not comply with these terms of business.


Payment is possible:

• according to the invoice to the bank account;

• via the Stripe payment system (card payment)

You will receive the details for payment on the bank account after the completion of the order. Save or print this information carefully.


The sales contract (order) is stored in electronic form on the server of the website operator and thus accessible to the customer 24 hours a day in his user profile in the section MY ACCOUNT.


Your order will be completed within fourteen days from the date of the order. Delivery time depends on stock.

All deliveries take place from our studio in Slovenia. The costs of shipment and the risk during transport, except for the express written agreement with the seller, are borne by the buyer. The goods will be shipped as a regular shipment.

International traffic (shipments within the EU) is charged on a flat rate basis, regardless of weight.


Before placing an order, the user (buyer) through the graphical user interface “BASKET” is enabled to:

– sees and reviews which products he has selected and added to the shopping cart;

– sees and reviews the price of an individual product and the total price of the entire selected quantity of an individual product;

– can change the selected quantity of an individual product and calculate a new price of the changed quantity;

– removes selected products that he does not want to buy from the shopping cart.

Before confirming the order, the user (buyer) through the graphical user interface “CHECKOUT” is enabled to:

– changes the selected method of product delivery;

– changes the chosen method of payment, and

– reviews and approves individual changes.


Manca Krošelj s.p., as the provider of the online store, collects certain data about users, for the sole purpose of providing quality service and for communicating with customers, in connection with the ordering process and in support of ordering.

The provider collects, processes and stores the submitted data in accordance with the Personal Data Protection Act (ZVOP-2) and the General EU Regulation on Data Protection (GDPR). It does not pass on the collected data on its clients to third parties, except for state bodies for the purpose of prosecuting perpetrators of misdemeanors and criminal offenses, when they explicitly request this in accordance with the applicable legislation. The provider stores the stated personal data on technically and software-protected equipment.

The provider is fully committed to protecting the privacy of visitors and customers. We will not trust customer information to third parties unless it is a necessary part of providing services to you – e.g. entry of the addressee for the shipment or for the purposes of customer research within the company.

The provider does not collect any personal information about you on our website if you choose to do so. If you decide to buy, we need your data to process the order and internal research. “Personal Information” is defined as information that includes your name, shipping address, credit number / debit card and expiration date, account address, email address, phone number, age, occupation.

The provider may collect the following data for the needs of the company, namely to improve the services:

• The information you provide by filling out the forms on our website. This includes contact forms, application forms, order forms.

• Details of your visits to our website, including but not limited to: traffic data, location data and other communication data, if necessary for your own purposes, and research and improvements.

The provider enables online shopping in the territory of the Republic of Slovenia and some other European countries and publishes on its website an electronic link to the online consumer dispute resolution platform (SRPS):



If you have made a purchase from our store, we will periodically inform you about our latest products, news and special offers by e-mail if you have subscribed to the online news. All members of the online store have the option to unsubscribe from receiving marketing communications at any time by clicking on “unsubscribe” in any sent marketing message. If you do not want to receive e-mails, you can also let us know at manca.kroselj@gmail.com.

News are sent via the Mailchimp web application or directly via the e-mail address info@ateljeartes.si.


The provider complies with applicable consumer protection legislation. In case of complaints, disputes or problems, the buyer can contact the provider on the telephone number 041 937381 or e-mail manca.kroselj@gmail.com. The complaint shall be submitted to the provider’s address in writing. The appeal procedure is confidential. For cases of complaints, delivery, claiming a guarantee, claiming material errors, you can find more detailed information in the general terms and conditions of the provider at the foot of the website www.mancakroselj.com.

The provider responds to all complaints in writing or by telephone as soon as possible and within the legal obligations depending on the type of complaint. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating litigation. Therefore, the provider does its best to resolve any disputes amicably.

On 14 November 2015, the Out-of-Court Settlement of Consumer Disputes Act (Url. RS No. 81/2015; hereinafter ZIsRPS) entered into force.

ZIsRPS regulates out-of-court settlement of domestic and cross-border disputes between companies and consumers through the mediation of the provider of out-of-court settlement of consumer disputes.

In accordance with legal norms, the provider does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.


The seller must deliver the goods to the consumer in accordance with the contract and is liable for material errors in its performance. The error is real:

• if the thing does not have the properties necessary for its normal use or for marketing;

• if the thing does not have the properties necessary for the special use for which the buyer buys it, but which is known to the seller or. it should be known to him;

• if the thing does not have the qualities and qualities that were explicitly or tacitly agreed or. prescribed;

• if the seller has delivered an item that does not match the pattern or model, unless the pattern or model was shown for notice only.

The suitability of goods for normal use shall be assessed in the light of normal goods of the same kind and taking into account any seller’s declarations of character of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves.

The provisions of the law governing obligations shall apply to liability for material and legal errors, unless the Consumer Protection Act provides otherwise.

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two (2) months from the date on which the defect was discovered.

The consumer must describe the defect in detail in the defect notification and allow the seller to inspect the item.

The consumer may notify the seller of the defect in person, and the seller must issue him with a certificate concluding the contract.

The seller is not liable for material defects in the goods that appear after two (2) years have elapsed since the item was purchased / delivered.

The consumer who has correctly informed the seller of the defect has the right to require the seller to: – rectify the defect in the goods or – return part of the amount paid in proportion to the defect or – replace the defective goods with new faultless goods or – return the amount paid.

In any case, the consumer also has the right to demand compensation from the seller, in particular reimbursement of costs of materials, spare parts, labor, transfer and transport of products incurred in fulfilling the obligations referred to in the previous paragraph of this article.

The consumer’s rights referred to in the first paragraph of this Article shall expire two (2) years from the day on which he informed the seller of the defect. No contractual provision may limit or exclude the seller’s liability for material defects as provided by law.

A contractual provision contrary to the preceding paragraph shall be null and void.

The company responds in writing to the consumer’s request when reporting a defect or if a complaint is reported within 8 days.

If the company agrees with the complaint, it also satisfies the consumer’s request within 8 days.

We do not accept redemption shipments unless we have explicitly agreed with the buyer!

For all information regarding the assertion of complaints, guarantees and material errors, please contact us via e-mail: manca.kroselj@gmail.com or on the telephone number 041 937 381.


The user has the right to return the purchased goods without having to state the reason for his decision. The buyer can notify the provider of the intended return in person, by phone or by e-mail within 14 days of receiving the goods. Each of these communications is considered a withdrawal from the contract. If the consumer has already received the goods and withdraws from the contract, he must send the goods undamaged and in unchanged quantity to the company within fourteen days after the notification referred to in the first paragraph of Article 43 (ZVPot), unless the goods are destroyed, damaged, lost or reduced without the consumer being to blame. The buyer covers the direct costs of return. The return of the goods must be accompanied by a copy of the original invoice, which the buyer receives when purchasing and delivering the goods. The purchase price for returned products is returned to the user in the same way as the payment, namely in the case of bank transfer, the buyer is refunded to his classic transaction account, in the case of cash on delivery the money is returned to the buyer by postal order, unless the consumer explicitly requires the use of another means of payment and if the consumer does not incur any costs as a result. The bidder returns the purchase price to the buyer within 14 days of receiving notice of withdrawal from the contract or. at the time of receipt of the returned product.


© Copyright 2021 Manca Krošelj s.p.

All texts, images, graphics, animations and other documents contained on the website www.mancakroselj.com are subject to copyright or other forms of intellectual property protection within the legally permitted framework.

The content of the website may not be copied, distributed, modified or reproduced in any other way, except with the written consent of Manca Kroselj s.p., which actively enforces its intellectual property rights to the fullest extent permitted by law.


The conditions are in accordance with the applicable legislation of the Republic of Slovenia. Irrespective of the permanent residence of the party (consumer), the court with material jurisdiction in the Republic of Slovenia shall have jurisdiction over all disputes arising from the subject conditions.